IT Support Specialist - Technical Troubleshooting & System Maintenance

Join Walk Brains as an IT Support Specialist and play a pivotal role in maintaining the technological backbone of our dynamic organization. Based in the heart of Jakarta Pusat, you will provide expert technical support, troubleshoot hardware and software issues, and ensure seamless system performance. This is your chance to work in a fast-paced environment where your technical skills will be put to the test and your contributions will make a real difference.

At Walk Brains, we are committed to innovation and excellence. As an IT Support Specialist, you will be part of a team that drives our technological advancements. Your daily tasks will include resolving technical issues, performing system maintenance, and supporting our employees in leveraging technology to enhance productivity. With a competitive salary package and a collaborative work culture, Walk Brains offers an unparalleled opportunity for professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to end-users, resolving hardware, software, and network issues.
• Conduct troubleshooting and diagnostics to identify and resolve technical problems.
• Perform system maintenance and updates, ensuring optimal performance of IT infrastructure.
• Monitor and maintain IT systems, including servers, workstations, and network devices.
• Install, configure, and maintain software applications and operating systems.
• Document technical issues, solutions, and procedures for future reference.
• Assist in the implementation of new technologies and systems.
• Provide training and support to end-users on the use of IT systems and applications.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support and technical troubleshooting.
• Proficient in using ITIL framework for incident management and service support.
• Familiarity with Windows and Linux operating systems.
• Experience with network protocols and troubleshooting.
• Knowledge of scripting languages such as PowerShell, Python, or Bash.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator are a plus.
• Strong problem-solving skills and attention to detail.

🛠️ Keahlian

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