Customer Care Officer - Premium Client Support in Bali

Join Eastvantage as a Customer Care Officer and become part of a dynamic, supportive team dedicated to delivering exceptional service in Bali’s thriving business hubs. This role offers competitive compensation, comprehensive training, and clear pathways for growth. As a Customer Care Officer, you’ll be the first point of contact for our premium clients, ensuring their needs are met with professionalism and efficiency. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you’ll be at the heart of Bali’s vibrant business community.

In this role, you’ll handle a wide range of customer interactions, from initial inquiries to resolving complex issues. You’ll use tools like Zendesk, Freshdesk, or similar CRM systems to manage customer data and track support tickets. Your ability to communicate clearly and empathetically will be crucial in building strong client relationships.

Eastvantage is a leading provider of business solutions in Bali, known for its innovative approach and commitment to excellence. We’re seeking a Customer Care Officer who is passionate about delivering outstanding service and ready to thrive in a fast-paced environment.

📋 Tanggung Jawab Pekerjaan

• Provide first-line support to premium clients, addressing their inquiries and concerns with professionalism and efficiency.
• Use CRM systems like Zendesk or Freshdesk to manage customer data, track support tickets, and ensure timely resolutions.
• Escalate complex issues to the appropriate teams within Eastvantage, ensuring all client needs are met.
• Maintain detailed records of all customer interactions, ensuring compliance with company policies and regulations.
• Contribute to the continuous improvement of support processes, identifying areas for enhancement and implementing best practices.
• Collaborate with cross-functional teams to ensure seamless client experiences across all touchpoints.
• Stay updated on industry trends and best practices in customer service, applying this knowledge to enhance support quality.
• Act as a liaison between clients and internal teams, ensuring clear communication and alignment on support needs.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field, with a strong track record of delivering exceptional service.
• Proven ability to handle high-volume customer interactions with a focus on premium client support.
• Excellent written and verbal communication skills, with the ability to build strong client relationships.
• Proficiency in using CRM systems like Zendesk, Freshdesk, or similar tools.
• Strong problem-solving skills, with the ability to handle complex issues with a positive attitude.
• Ability to work independently and as part of a team, with a collaborative and supportive approach.
• Fluency in English, with the ability to communicate effectively in both written and verbal forms.
• Bachelor’s degree in Business Administration, Communications, or a related field (preferred but not required).

🛠️ Keahlian

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