Head of Hospitality Operations - Multi-Property Leadership Role

Join Cimory Dairy Shop as our Head of Hospitality Operations and take the lead in shaping the future of multi-property hospitality excellence in Cisarua, Jawa Barat. This is a unique opportunity to drive operational performance, elevate service standards, and foster a culture of excellence across our diverse portfolio of properties.

As the Head of Hospitality Operations, you will oversee the daily operations of our multi-property hospitality business, ensuring seamless guest experiences and operational efficiency. You will work closely with our team of managers and staff to implement best practices, optimize resources, and continuously improve our service offerings. This role is perfect for a seasoned professional looking to make a significant impact in the hospitality industry.

In this role, you will leverage your expertise in hospitality operations to drive performance, enhance guest satisfaction, and lead a team of operational managers. You will have the chance to work in a dynamic and fast-paced environment, where your strategic vision and operational excellence will be crucial in achieving our business goals.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of multiple hospitality properties, ensuring high standards of service and guest satisfaction.
• Develop and implement operational strategies to enhance efficiency and profitability.
• Lead and mentor a team of operational managers, providing guidance and support to achieve operational excellence.
• Monitor and analyze operational performance metrics to identify areas for improvement.
• Ensure compliance with health and safety regulations, as well as industry standards.
• Collaborate with the management team to develop and execute marketing and promotional activities.
• Foster a culture of continuous improvement and innovation within the operations team.
• Manage budgets and resources to ensure optimal use and cost-effectiveness.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 10 years of experience in hospitality operations, with a proven track record in multi-property management.
• Strong leadership and team management skills, with the ability to inspire and develop a high-performing team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
• Proficiency in using operational management software such as Opera Cloud, Cegid, or similar.
• Certification in hospitality operations or a related field is a plus.
• Knowledge of local regulations and industry best practices in the hospitality sector.
• Ability to work under pressure and manage multiple tasks simultaneously.

🛠️ Keahlian

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